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Chose Your Service Membership
$49 Month
- Perfect for clients who prefer fast, reliable remote support.
- Remote support within 60 minutes
- Remote Support available 7 days a week, 8 AM–10 PM
- Advanced weekday support
- Priority scheduling based on availability
- 25% off standard labor rates
- Urgent night and weekend support available
$179 Month
- Ideal for homeowners seeking faster service — with remote monitoring and extended support to reduce downtime.
- Everything in Exclusive
- Remote Support within 30 Minutes
- Additional 20% off already discounted labor
- Next-day on-site scheduling
- 2 annual tech reviews
- Remote network monitoring
$849 Month
- Built for large, tech-heavy homes where downtime isn’t an option — this plan ensures top priority support.
- Everything in Elite
- Remote Support within 30 Minutes
- Same-day on-site visits
- Same-day urgent response
- No labor charges for service visits
- Nights and weekends included
- VIP add-ons and top-priority support
Nautilus AV Service Plans
Plan Comparison
Compare support access, response times, service benefits, monitoring, and scheduling priority across each Nautilus AV service plan—designed to deliver long-term reliability and peace of mind.
Swipe left or right to compare plans. The feature column stays in place.
| Feature | Non-Member | Exclusive | Elite | VIP Premium |
|---|---|---|---|---|
| Regular On-Site Service Hours (8 AM–4 PM, Weekdays) | ✓ | ✓ | ✓ | ✓ |
| Remote Support Hours (8 AM–10 PM, 7 Days/Week) | — | ✓ | ✓ | ✓ |
| Basic Remote Support Response Time | — | Within 60 minutes | Within 30 minutes | Within 30 minutes |
| Advanced Support (8 AM–4 PM, Weekdays) | — | ✓ | ✓ | ✓ |
| On-Site Support Discount | — | 25% off standard labor rates | Additional 20% off the already discounted rate | No labor charges — service is fully included |
| Urgent On-Site Support (Nights & Weekends) | — |
✓
Urgent and weekend rates apply |
✓
Urgent and weekend rates apply |
✓
Included at no additional cost |
| Scheduling Priority | — | Based on availability | Next-day on-site scheduling | Same-day on-site scheduling |
| Same-Day On-Site Visits | — | — | — | ✓ |
| Same-Day Urgent Response | — | — |
✓
Based on availability |
✓ |
| Annual Tech Reviews | — | — | 2 per year | 2 per year |
| Remote Network Monitoring | — | — | ✓ | ✓ |
| VIP Add-Ons | — | — | — | ✓ |
Feature Descriptions
- After-Hours Support: Exclusive and Elite plans include access to urgent evening and weekend service at applicable after-hours rates. VIP service includes after-hours support with no added labor charge.
- Preferred Labor Savings: Elite members receive added labor savings beyond the standard Exclusive plan discount, helping reduce the cost of eligible service visits.
- Remote Monitoring: Elite and VIP plans can include proactive network monitoring with a one-time monitoring device setup. This allows Nautilus AV to identify issues earlier and respond more efficiently.
- VIP Service Visits: VIP plan members receive on-site service labor as part of their plan, removing the usual labor charge for service visits.
- VIP Concierge Options: VIP service may include elevated support options such as event-day technical assistance, personalized coordination, and priority access when timing matters most.
Exclusive Transition Package
$599
- One-Time Payment - Designed for homeowners moving to Nautilus AV from another provider, this one-time service helps us assess your current technology, streamline system setup, and prepare your home for reliable ongoing support.
- On-site transition and system review
- Evaluation of existing technology and performance
- Account access and control handoff coordination
- System cleanup, adjustments, and optimization
- Recommended firmware and software updates
- Clear recommendations for future service and support